Renting Process

Unless otherwise stated, council tax and bills will not be covered by your rent. It’s a good idea to have this in mind when searching for a property and set a budget that allows for them, as well as other utilities and Internet etc.

Because moving can be stressful enough, our concierge service is on hand to help with changing over or setting up everything from utilities and council tax to Wi-Fi and insurance.

At Found, we know the key to successful letting lies in connecting the perfect property with the perfect tenant. To make sure we get it right, we carry out thorough checks on all potential tenants. You’ll need to pass a credit check, residential history check and provide an employment reference. If you don’t pass a check or have a limited credit history, we may ask you to pay additional rent in advance or have a UK guarantor to secure the property.

Yes, but the process is slightly different. We may ask you to make an upfront payment of 6-12 months rent or use a UK Based guarantor. Please don’t hesitate to get in touch and discuss your options.

Cute as they are, pets aren’t every landlord (or neighbour’s) cup of tea. However, if you can provide references from former landlords and / or be liable for any sustained damages, your landlord may agree to furry friends. However some buildings do not allow pets within the leaseholders agreement. Sorry.

You’ll be asked to pay a holding fee (fee of intent), equivalent to 1 week’s rent. This removes the property from the market while we obtain references, subject to contract. When you move in, the holding deposit is deducted from your first month’s rent.

Your landlord is the main legal contracting party, but the Found team are your first point of call throughout your tenancy. We’ll let you know who will be managing your property so you can contact them with any questions or issues you may have.

Our team are here to help tenants where they can but ultimate, they are employed by the landlord.

Let us explain. A holding fee secures the property for a minimum of 2 weeks while we obtain references, whereas the purpose of a security deposit is to cover any potential damage, repairs or unpaid rent owed at the end of the tenancy.

Landlords have a legal responsibility to protect security deposits, either by paying them into a custodial Tenancy Deposit Protection Scheme or using an insurance-based scheme.

At the end of every tenancy, we carry out an inventory. As long as there is no damage to pay for, or unpaid rent, you’ll receive your deposit (subject to approval by Landlord).

Assured Shorthold Tenancy is industry-speak for a typical residential tenancy of 12-36 months in duration. It is a standard contract that can be amended to cover any additional agreements between landlord and tenant, such as allowing for the aforementioned pets or including a break clause – more on that below.

To make life easier for tenants and landlords alike, we recommend shared households open a joint rent account. If you can’t, don’t worry: our innovative technology allows us to identify individual payments to avoid any confusion.

We understand this is your home, so landlords must give tenants a minimum of 24 hours’ written notice before entering the property. As we're sure you'll understand, routine inspections are necessary to make sure the property is being appropriately maintained and keep on top of any repairs/issues that may arise during your tenancy.

If it’s not a convenient time for the landlord to come by, please say so: from experience, we know that clear communication is the key to a successful relationship between tenants and landlords/agents.

As per your contract, written notice is required (typically 2 months) before leaving a property, whilst remaining within your obligations. Without correct notice, you may still be liable for rent even if you are no longer living there.

If for some reason you need to break your lease early, please get in touch with Found to talk through your options.

Because sometimes circumstances change, a break clause allows the landlord and/or tenant to end the tenancy early, usually 6 months before it is due to finish. If you don’t have one in place, you will need to stay for the duration of the agreement, unless the landlord agrees to a replacement tenant – something Found can help with.

Absolutely! We want you to enjoy your home and we know that entertaining or having friends and family members for a short stay is a big part of that. However, if you want guests to stay for more than 2 weeks, we ask that you request permission from your landlord in writing. Longer stays can be classed as “subletting”, which may breach your tenancy conditions.